Terms and Conditions

PAYMIQ FINANCIAL GROUP LTD

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the paymiq.com website (“Website”), “PAYMIQ” mobile application (“Mobile  Application”) and any of their related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Paymiq Financial Group Ltd (doing business as “PAYMIQ”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such an entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Services. By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and PAYMIQ, even though it is electronic and is not physically signed by you, and it governs your use of the Services.

 

ACCOUNTS AND MEMBERSHIP

You must be at least 18 years of age to use the Services. By using the Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Services, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

 

BILLING AND PAYMENTS 

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Sensitive and private data exchange happens over SSL-secured communication channels and is encrypted and protected with digital signatures, and the Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. 

Fees are paid under the procedure and within terms set forth in the general agreement by debiting them from your account. You grant Paymiq the right to debit fees from your account under the procedure set forth in the general agreement without a separate request.  

 

ACCURACY OF INFORMATION 

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions that may relate to pricing, availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Services including, without limitation, pricing information, except as required by law. No specified update or refresh date applied to the Services should be taken to indicate that all information on the Services or  Services has been modified or updated.  

 

LINKS TO OTHER RESOURCES 

Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship,  endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Services. Your linking to any other off-site resources is at your own risk.  

 

SERVICES  

In entering into a Contract, the User must not treat any information or comments by Paymiq as advice and must rely only on its own judgment.  

The User is allowed to deliver exchange instructions to Paymiq through the User’s online dashboard to execute a transaction. Following receipt of an Order, Paymiq shall decide if it is willing to take the transaction. Paymiq may at its absolute discretion refuse any transaction or instructions given by the User without giving any reason or being liable for any loss the User suffers as a result of such refusal.  

The User authorizes Paymiq to use the bank information provided by the underlying exchange information provided by the User for the completion of the Contract. 

The User represents to Paymiq that, both at the date of acceptance by the User of this agreement and at the time each transaction is made and the Agreement is entered into and carried out:  

  • the User is acting as principal for its own account and has full power and authority and has taken all necessary steps to enable it lawfully to enter into and perform this agreement;  
  • all sums paid to Paymiq under the Agreement belong to the User and are not subject to any charge or other rights of third parties;  
  • all information supplied to Paymiq by the User is, or at the time it is supplied will be, accurate in all material respects and the User will not omit or withhold any information which would make such information inaccurate in any material respect  

In the event that the information provided by the User is wrong and services have been rendered, Paymiq is not liable for a refund or any other liabilities.  

Paymiq warrants that it abides with its privacy policy which can be found at https://paymiq.com/privacy-policy/. The User consents to Paymiq confirming its identity by matching information provided by the User with publicly available sources, documents and information provided to our request as required by regulatory and legal obligations and other third-party sources if deemed necessary. Such verification will not have any effect on the Users credit score or be visible to other financial institutions.  

The User hereby authorizes Paymiq, directly or through third parties, to make any inquiries we consider necessary to validate your identity and/or authenticate your identity and account information. This may include asking you for further information and/or documentation about your account usage or identity, or requiring you to take steps to confirm ownership of your email address, wireless/cellular telephone number or financial instruments, and verifying your information against third party databases or through other sources. This process is for internal verification purposes as well as regulatory and legal obligations.  

Paymiq may, at our discretion, impose limits on the amount of funds you can send or receive through the Paymiq service. If we have authenticated your identity, we may increase your sending and/or receiving limits. These limits may change from time to time at Paymiq’s sole discretion.  

The User consents to the storing of this information for the purposes of identity verification as well as regulatory and legal obligations.  

Paymiq is a registered MSB in Canada (MSB registration number: M21430455). Paymiq have the ability to issue IBANs through Clear Junction Ltd, a firm registered and licensed with the FCA in the UK (FRN: 900684).

Users have no relationship with Clear Junction Ltd, as all relationships are directly formalised with Paymiq.

Paymiq have the ability to issue cards through our third-party financial services partner who are fully registered and regulated within the applicable jurisdictions to provide such services.

User has the right to close his/her account any time it deems necessary to stop transacting with Paymiq. 

 

FUNDING / WITHDRAWING SOURCES  

The Users Paymiq account balance consists of the funds you have in your Paymiq account that are available for new transfers or withdrawals and are not subject to pending transactions. When you make a payment or withdrawal from your Paymiq account, the system automatically checks if your Paymiq account balance can cover the transaction. Transactions  will only be made if your Paymiq account is sufficient to cover your payment. If there are not  enough funds available in your Paymiq account to cover the transaction, we prompt you to use your designated primary funding source to add funds to your Paymiq account balance and  make the transaction in its entirety.  

Users that top-up their cards cannot withdraw their funds at any time back onto their Paymiq account balance once the top up is complete. The funds in this case must be only utilized from their card. Any request to refund card top-funds back to a User’s Paymiq account will be declined.

SUPPORTED COUNTRIES FOR CARD DELIVERY

Paymiq Users are only able to obtain both virtual and physical cards in the following countries:
Aland Islands, Andorra, Austria, Bear Island, Belgium, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faeroe Island, Finland, France, Gibraltar, Greenland, Germany, Greece, Hungary, Ireland, Iceland, Italy, Israel, Isle of Man, Latvia, Lithuania, Luxembourg, Liechtenstein, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the UK.

 

PROHIBITED USES 

In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm,  defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading  information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Services, third party products and services, or the Internet. We  reserve the right to terminate your use of the Services for violating any of the prohibited uses.  

 

INTELLECTUAL PROPERTY RIGHTS 

“Intellectual Property Rights” means all present and future rights conferred by statute,  common law or equity in or in relation to any copyright and related rights, trademarks,  designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by PAYMIQ or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with PAYMIQ. All trademarks, service marks, graphics and logos used in connection with the Services, are trademarks or registered trademarks of PAYMIQ or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of PAYMIQ or third party trademarks. 

 

DISCLAIMER OF WARRANTY 

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.  

 

LIMITATION OF LIABILITY 

To the fullest extent permitted by applicable law, in no event will PAYMIQ, its affiliates,  directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of PAYMIQ and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to PAYMIQ for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.  

 

INDEMNIFICATION 

You agree to indemnify and hold PAYMIQ and its affiliates, directors, officers, employees,  agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services or any wilful misconduct on your part. 

 

SEVERABILITY 

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.  

 

DISPUTE RESOLUTION 

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of British Columbia, Canada without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Canada. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in British Columbia, Canada, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.  

 

ASSIGNMENT 

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.  

 

CHANGES AND AMENDMENTS 

We reserve the right to modify this Agreement or its terms related to the Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.  

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes. 

 

ACCEPTANCE OF THESE TERMS 

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.  

 

CONTACTING US 

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:  

support@paymiq.com

This document was last updated on November 7, 2023

Contact

info@paymiq.com

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PAYMIQ FINANCIAL GROUP LTD is a company registered in Canada, registered number: BC1306026, registered address: DataTech Business Centre, 1095 McKenzie Ave Suite 300, Victoria, British Columbia, V8P 2L5, Canada. Email info@paymiq.com PAYMIQ FINANCIAL GROUP LTD is regulated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Service Business (Reg. No. M21430455). PAYMIQ EUROPE Sp. z o.o. is the subsidiary of PAYMIQ FINANCIAL GROUP LTD.
Company registered in Poland, registered number: 0000918687, registered address 72/6 Sienna Str,
00-831 Warsaw, Poland, PAYMIQ EUROPE Sp. z o.o. is regulated by The Polish Financial Supervision Authority (UKNF) as Small Payment Institution (Reg. No. MIP141/2022)

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